Comments on: Could someone buy something from EMS? Please!? http://solyoung.com/2008/12/05/could-someone-buy-something-from-ems-please/ Out In His Elements Sat, 28 Aug 2010 18:03:40 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jim Darroch http://solyoung.com/2008/12/05/could-someone-buy-something-from-ems-please/comment-page-1/#comment-2851 Jim Darroch Wed, 10 Dec 2008 05:35:19 +0000 http://solyoung.com/2008/12/05/could-someone-buy-something-from-ems-please/#comment-2851 Eastern Mountain Sports is very lucky to have customers who aren't afraid to tell us what we're doing well and what we need to work on. I think I speak for the entire company when I say that I would much rather respond to constructive criticism (in the open or in private) than disappoint a customer. <br><br>Thanks again, Sol. We'll see you out there!<br><br>Jim Eastern Mountain Sports is very lucky to have customers who aren't afraid to tell us what we're doing well and what we need to work on. I think I speak for the entire company when I say that I would much rather respond to constructive criticism (in the open or in private) than disappoint a customer.

Thanks again, Sol. We'll see you out there!

Jim

]]> By: Jim Darroch http://solyoung.com/2008/12/05/could-someone-buy-something-from-ems-please/comment-page-1/#comment-2495 Jim Darroch Wed, 10 Dec 2008 00:35:19 +0000 http://solyoung.com/2008/12/05/could-someone-buy-something-from-ems-please/#comment-2495 Eastern Mountain Sports is very lucky to have customers who aren't afraid to tell us what we're doing well and what we need to work on. I think I speak for the entire company when I say that I would much rather respond to constructive criticism (in the open or in private) than disappoint a customer. <br><br>Thanks again, Sol. We'll see you out there!<br><br>Jim Eastern Mountain Sports is very lucky to have customers who aren't afraid to tell us what we're doing well and what we need to work on. I think I speak for the entire company when I say that I would much rather respond to constructive criticism (in the open or in private) than disappoint a customer.

Thanks again, Sol. We'll see you out there!

Jim

]]> By: Sol Young http://solyoung.com/2008/12/05/could-someone-buy-something-from-ems-please/comment-page-1/#comment-2494 Sol Young Tue, 09 Dec 2008 17:24:40 +0000 http://solyoung.com/2008/12/05/could-someone-buy-something-from-ems-please/#comment-2494 Jim - EMS is a terrific store, one of my favorites, and the 25% off sales have been insane. I appreciate your commenting here, in the open... That your company is reaching out to its customers is fantastic - thank you.<br><br>btw, Obviously the bombarding of ads worked to some extent... I've been paying attention and took the time to write about it. Yesterday's 25% + free shipping + $25 gear bucks campaign was a winner, too. Jim – EMS is a terrific store, one of my favorites, and the 25% off sales have been insane. I appreciate your commenting here, in the open… That your company is reaching out to its customers is fantastic – thank you.

btw, Obviously the bombarding of ads worked to some extent… I've been paying attention and took the time to write about it. Yesterday's 25% + free shipping + $25 gear bucks campaign was a winner, too.

]]> By: Jim Darroch http://solyoung.com/2008/12/05/could-someone-buy-something-from-ems-please/comment-page-1/#comment-2493 Jim Darroch Tue, 09 Dec 2008 16:43:14 +0000 http://solyoung.com/2008/12/05/could-someone-buy-something-from-ems-please/#comment-2493 Hi there, Sol. <br><br>My name is Jim Darroch and I'm the Brand Communications Manager at Eastern Mountain Sports. Thanks for the kind words about our employees and our products. Keeping loyal customers like you happy is incredibly important to us which is why we update you on our best deals. I know we have had a lot of them lately, but in this challenging economy, we want to help our customers to save as much money on their holiday shopping as we possibly can. I respect your opinion and if our current campaign is excessive, I encourage you to opt-down for less frequent updating. <br><br>If there is anything I can do to improve your experience with us, please contact me directly at <a href="mailto:jdarroch@ems.com" rel="nofollow">jdarroch@ems.com</a> or give me call at 603-924-9571 x6094. Thanks again, Sol. I appreciate your feedback as well as your business. <br><br>Happy holidays.<br><br>Jim Hi there, Sol.

My name is Jim Darroch and I'm the Brand Communications Manager at Eastern Mountain Sports. Thanks for the kind words about our employees and our products. Keeping loyal customers like you happy is incredibly important to us which is why we update you on our best deals. I know we have had a lot of them lately, but in this challenging economy, we want to help our customers to save as much money on their holiday shopping as we possibly can. I respect your opinion and if our current campaign is excessive, I encourage you to opt-down for less frequent updating.

If there is anything I can do to improve your experience with us, please contact me directly at jdarroch@ems.com or give me call at 603-924-9571 x6094. Thanks again, Sol. I appreciate your feedback as well as your business.

Happy holidays.

Jim

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