Sol Young

An unusable iPad

I was at Best Buy today for an iPad case. Another iPad owner was doing the same. He had waited in line and eagerly bought one on April 3rd like the rest of us. But he hadn’t used his yet. He couldn’t. His MacBook was 10.4 (Tiger) and couldn’t run the required version of iTunes for the iPad.

See, you can’t unlock and begin using an iPad until you’ve sync’d with iTunes (I mentioned this disappointment and warning in my first impressions). It is a brick until that moment.

He was picking up a copy of Snow Leopard, hoping to upgrade… And found out he couldn’t upgrade his non-Intel MacBook to 10.6. Ultimately in order to use the new iPad, that poor dude will need a new laptop. That was one pissed off customer.

This is my only significant gripe with the iPad. Not really because of it pissing off a bunch of people and requiring computer/software upgrades – admittedly this ends up being a non-issue to most buyers. It’s simply a pet peeve of mine. Good hardware and software should be usable from the get-go.

The iPad is easily capable of standing on its own out of the box. Instead it was packaged up and launched in an unusable state.

Note: This is really my only significant gripe about the iPad at this point.

4 comments for “An unusable iPad

  1. Andrew
    April 6, 2010 at 3:45 am

    Or, the user could have unpacked the iPad at the store, synced it with one of the Mac computers on display, and walked out of the store with a working iPad. Apple was doing that for customers who requested it on Saturday; I'm sure Best Buy could do the same.

  2. April 6, 2010 at 3:50 am

    All he has to do is plug it in once for about 1 min and it would be ready to use. He could do that at the apple store.

  3. April 6, 2010 at 3:56 am

    That's a good way to go and good workaround. I got in and got out without sticking in the crowd on Saturday. Unlocking on a friends or store computer does the trick, but it's still a workaround to an avoidable problem.

  4. April 6, 2010 at 3:58 am

    It's still just a workaround. I hope the next batch come ready for use, with registration on the device.

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