This year’s annual review process swung around fast! It seems like the team joined Ingram Digital just months ago. I’ve done them a few times, but this was the first review process I’ve done at ID. Reviews are a time for reflection. A time to make and receive input on how we’ve performed. A time to realize and face weaknesses and understand our strengths.

There were five appraisals of my developers, and one on myself. To normalize the results I did my self-appraisal first. I had everyone on the team do their own self-appraisal, too, but I avoided reviewing theirs until I’d done my appraisal of them. This was to make sure my scores weren’t skewed and to look for any disconnects.

I started by reading status reports I sent for the year. For the weeks without status reports I re-read email to make sure I didn’t miss any accomplishments. This was time consuming and highlights the need to maintain a tighter journal of deeds. I’ve done this for myself over the last ten years. Keeping a separate journal for one’s team is highly valuable and I’m going to start doing this beyond status reports.

My team rocks, and my entries in my self-appraisal are the result of their efforts. As I listed each accomplishment I thought, “My team made this. My team created that… I worked my face off, but what specifically did I do?” It’s strange to reflect on what one was responsible for, but did with the hands of others.

Appraisals for my team were less demanding after my own. For one, after this point I’d compiled the full list of the team’s accomplishments. For two, it’s easier to judge others after judging one’s self.

Some additional links on performance reviews:

• Employee Performance Reviews
• Conducting Effective Performance Appraisals
• Why Annual Performance Reviews are a Waste of Time (I don’t agree with the writer, but it highlights what we should do during the year so reviews are effective and aren’t a surprise).

EMS, you’ve got great deals so stop worrying about my frequenting REI (I only hooked up with REI once, remember?) Stop with the piles of email and crazy fire sales. You know you’re the only Eastern outdoor store for me.

PS: Everything is 25% off at EMS until 12/9 (when they will surely have another promo and email).

PSS: This post is a mercy post.

Besides an absolutely killer Aston Martin opening chase and an even better dog-fight and parachute scene later, two things stuck in my mind from the latest Bond movie, Quantum of Solace.

First, James Bond driving hybrids. Ford got lots of hybrid vehicle product placement (listen for the electric motor during takeoff and stopping).

Second, the Bolivian desert. I didn’t know there was a desert in Bolivia. That ignorance induced the whip-phone-from-pocket reflex to load up some Bolivian geography (sociological pressure kept me from lighting a bright screen in a theater). It wasn’t the movie’s doing, but the ability to supplement one’s experience with personalized metadata is finally here. I’ll remember this when future grandkids ask when we finally started wearing computers.

The movie was good. Not as good as Casino Royale, but I’m liking this style of Bond more than any of the others.

For those stumbling upon this post looking for more on the Bolivian desert try these blogs, photos, and maps:

• El Gringo y El Galio – Desert by 4×4
• The salt plains of Uyuni, Bolivia
• Claire Fenton’s fun in the Bolivian desert
• craigiest’s Flickr set of the High Bolivian Desert

View Larger Map

After looking around on Craigslist for some type of faster transportation I came upon an ad for the Subzero skate shop – liquidating their inventory. So I dropped by and met the owner, a dude about my age (low 30s) clearing out his stuff before remodeling.

Now, I’m not a skater. I did 1/2 pipes and crazy stair jumps on rollerblades as a teen, but I haven’t touched a skateboard since I was seven and did a faceplant on a 1980s’ish Santa Cruz shorty. I’m a two-planker on snow and snowboarded a handful of times.

But with such a good sale, I grabbed a longboard for a song and walked it back to the train (I was too embarrassed to give it a kick in public).

The previously 15 minute walk home from the station (downhill) was turned in to a carving session… Making turns on this thing was like snowboarding and a downright blast. And it was only 5 minutes.

We’ll see where this leads. So far it’s fun and shaves at least 15 minutes each way.

Twicecream – a fake service to demonstrate a point about single sign-on…

In web 2.0 there is a determination to screw up potentially great services. It’s my number #1 pet peeve with software development these days. Here’s a fictitious example of a service you might create…

You’ve built a service that automatically Twitters your geo-position and the name of an ice cream parlor when you’re in front of it. Your phone buzzes when an ice cream parlor is detected and begins sending photos to SnapTweet and TwitPic, including Zagats ratings and commentary. Other patrons respond back and generate conversations. This is your social network: Twicecream – a social network for twittering ice cream enthusiasts.

In front of Ben & Jerry’s on the Wharf, Zagats 4-stars, pics: http://twicecream.com/abc123

Congratulations! You just failed.

You didn’t fail by creating a service few would use. You failed because you didn’t utilize the authentication mechanism your patrons preferred. You built an unnecessary barrier to your garden by requiring an unnecessary account creation. Don’t do this, it’s arrogant and inefficient.

Your patrons have Twitter accounts. Twitter has an API. Your service should have asked the patron to log in with their Twitter credentials.

This isn’t just for social networking. This goes for all web services. SaaS solutions that require secondary account creations are a bad idea. Single sign-on, whenever possible, should be used.

The whole idea is to simplify access to what the customer needs. If you’re requiring unnecessary account creations, you’re screwing it all up.

On Twitter, the numbers for friends (people you follow) and followers (people who follow you) are being misreported. The most common tweet today is about one’s follower count dropping off. This is telling of your personality, and not in a good way.

If you’re complaining about your follower count dropping off without your realizing your friend count dropped too, you’ve probably only been paying attention to building numbers. You’re also describing to the world that you didn’t care about losing touch with your friends.

For the record, I first noticed my friend count dropped. Over the year or two on the service, I’ve built up a friend list of ~6200 extremely interesting people (~2100 follow me). When I saw my friend count dropped, I checked my followers to verify. My tweet was, “Wow – number of people I follow and who are following me just dropped by more than 1000 each. Not good!”

While they reboot the service and get your numbers back to normal, take a moment to consider what matters. If you’re that important, they’ll find you again.

I’ve been wanting to organize a meet-up in Philadelphia for a while. Combine that with having a list of 30+ restaurants stored as a note on my phone, wanting and waiting to try, and you get opportunity. An opportunity for the geek in us…

So I’m finally kicking this off in an official manner. The upcoming.org page is up. Eventful, too. I’ll have a venue picked out this week.

If this works out we’ll keep it going on the first Tuesday each month.

Cheers and looking forware to meeting you!

Steven Hodson, in a post over on Mashable, describes security risks and the waste of information that mobile phone GPS use brings (when pinpointing and announcing our locations). He poses some extremely valid points in regards to announcing one’s geolocation via Twitter, Brightkite, or FriendFeed being useless noise.

Telling people via a highly conversational medium such as instant messaging or an SMS text that you are currently at 13th St and Ash Lane is nothing more than noise. It’s a waste of precious conversation. To a few of your closer friends it may be relevant, such as a buddy that would meet you for coffee. But for the masses, it is unimportant and you’re guilty for wasting their time.

I’m guilty of this lately. I’ve been trying various mobile phone GPS services. It’s been fun and interesting, but I’m in agreement with Steven about this announcement being a waste (at least if it’s without background information). Steven doesn’t mention it, but my thought on optimal geolocation announcement is in a widget placed on one’s blog. It’s there for interested followers, but not intrusive or annoying.

But that’s where we agree. He describes broadcasting one’s geolocation as a security risk and I strongly disagree. Yes, there are some situations where it is. US soldiers in Iraq will not benefit from this feature. Folks in witness protection programs, runaways, victims of domestic violence, those being stalked, cheating spouses, and those in organized crime probably won’t either.

The typical citizen without conflict is not at risk. It’s easy to figure out when someone is normally at work, so knowing an optimal time to break in to someone’s home is already simple. It’s easy to find a person in a public place, so it’s already easy to find the optimal time to commit physical harm.

Note: If one is being stalked or believes him or herself to be in a situation where announcing location is dangerous, it’s simple to turn the feature off.

As I’ve said before, people are inherently good. They don’t go around looking for someone to damage or rob. There are some people who commit these crimes. These people use crow-bars instead of Facebook, and are stopped by alarm systems and deadbolts rather than a lack of geolocation data.

Most smartphones slated for release over the next 12-months include a GPS receiver, built in. After that, it will be a marked failure to not include a GPS in a phone. The functionality that comes with GPS is outstanding – mapping, directions, location based experiences, etc. We’re about to enter an age of advancement in technological capabilities that we’re just beginning to imagine.

Consumers are moving to smartphones. The hottest smartphones (iPhone 3G, BlackBerry Bold 9000, most of Nokia’s Symbian and HTC’s Windows Mobile offerings) all include GPS and an exposed API for developing applications utilizing their hardware. Anything people can conceive of for location based mashups will be coming (more on these mashups in later posts)…

Here’s a first application…

BlackBerry is a leader in mobile phone GPS. Recently a few services that announce the location of one’s phone emerged. Initially these were billed as a sort of low-jack for one’s phone, a security service for the insecure (or those who want to spy on their kids, etc).

I decided to try a few of these. Most felt slimy, like, “you always know where your phone is, and you could also know where your wife is!” … I don’t know about you, but my phone is loyal and doesn’t run off with strangers… And I trust my wife far more than a phone.

My goal with trying these services was to mash Twitter, Pownce, Facebook, and other social networking services with my location. Such a mashup will allow me to share my real-time location with all friends. I came across BlackberryTracker.com. Much like the others, the idea is to provide you with the location of your phone. However, they have something the other’s don’t… Facebook and Google Earth integration (as well as a drop-dead-simple semi-RESTful API).

Friends can pinpoint me down to the meter on my Facebook profile, updated every 30 seconds. To be honest, it feels strange to openly publish this data. Security, and lack thereof, has us believing we shouldn’t share such information. But this fear is caused by the exception and not the rule. And in reality, my location in public isn’t private. Additionally, there are laws and common courtesies we live by, and I trust that people are inherently good.

Soon these services will be in the mainstream. Everyone will be able to pinpoint the location of anyone. Let me emphasize that… Soon everyone will be able to pinpoint the location of anyone. Not publishing your location will be like not having a mobile phone.

Image courtesy of Malingering on Flickr – it is not of either of the homeless men I met today.

 .

I started off the day by going for a great morning run. On my way home I realized my house key fell out of my shorts pocket, so I was looking around on the ground for it.

A homeless man asked if I lost something, and immediately followed up asking if it was a water bottle before I could respond. After telling him it was a key he informed me the water bottle he saw earlier was very nice.

I walked away cursing the fact I would have to break in to my house, but also thinking about a man with concern over my loss who didn’t have keys of his own to lose.

Breaking in requires scaling a tall wall, jumping through a window a-la Trinity escaping in The Matrix, and finally possessing the key to our inside apartment (which I still had).

At the end of the day I hit the bank for a friend and locked my keys in the car in the process… Two key losses in a single day. It would have been my first key loss in years if it were only once.

As I waited for my wife, bringing the spare key, a homeless man with a harshly weathered and flushed face approached. The conversation went like this:

• Homeless man: Hello, sir?
• I kept silent, posting to del.icio.us.
• Man: Sir, is that your car?
• Me: Yep?
• Man: <upbeat> Where are you from?
• Me: Here, Philadelphia…
• Man: Sir, I could use a cup ‘a coffee, could ya spare some change?
• Me: …
• Man: <poorly rehearsed> Sir, I’m homeless, hungry, scared, and need something to eat. Anything you can offer will help.
• Me: I’m sorry, but I won’t give cash, but I’ll get us cups of coffee.
• Man: <confused, back pedaling> But I’m hungry. I have 55-cents <jingles pockets> and only need a little more for coffee.
• I twittered
• Man: Sir, pay attention to me. I need some help.
• Me: I’ll buy us cups of coffee and a snack then.
• Man: <pausing again> But… I’m hungry.
• Me: <Genuine smile> Let’s go get a cup of coffee, Starbucks is two doors down.

He turned his back to me and walked off without another word. His “hello, sir?” introduction was repeated to each passerby.

Links: Day 1 – Day 2 – Day 3 – Day 4 – http://twitter.com/sol – http://solyoung.com

This morning’s Twitter experience has found some bugs in the system. Last night I added a few hundred friends but didn’t go through my email for add announcements… Doing that now.

Most of the friends I added have added me back – I think making it clear I’m not a spammer and that I genuinely want to participate and learn from everyone in a flow helps here. There are some bugs with Twitter’s pages I’ve run in to.

As I go through my email I’m opening each person’s add announcement and visiting their Twitter page to confirm I’m following them. It would be great if the email described one’s own following status in relation to the new follower. As I visit a person’s page which I know I’m following, it shows the “Follow” button. Huh? When I click Follow, it immediately shows Updates as being on. My following count increases too.

Perhaps there is a difference between follow requests from a page and from the XMPP request? Maybe the AJAX request for following a person is getting bumped by the followup request to have notifications on?

In any case, I hope I’m not annoying people with multiple add emails this AM. If you’ve gotten more than one announcement from me, I’d be interested to hear about it.

As noted above, the flow is presently at 10 TPM. I expect the speed will increase by about 50% by 9:00AM. It’s pretty neat to see this kind of metric and have it readily available.

• Day 1
• Day 2 

Image courtesy of Komax Systems

Day 3

The question most people have been asking is, “What is the flow like?” Many have described this amount of flow as unmanageable and anti-social. Here’s what I’ve learned first-hand by Day 3…

After wrapping up yesterday’s post and promising to add 500+ friends per day, I destroyed my sleep cycle by obsessively discovering more than 1,000 new people. Since I’m a developer and VP of Engineering at iofy, I focused on developers and technology gurus. I’m also fond of the marketing and sales spaces as they relate to social networks, so spent some time beefing up that area of the flow too.

I do this by finding the most intelligent/witty/interesting people I can and spider through to their friends. Unlike a spammer, I only add a person if their tweets have been interesting and intelligent and I feel they’ll contribute to my education.

I woke this morning to a faster flow. At times today it closed in on my maximum reading speed, especially 9-5. With ~2,200 friends I’m now able to see instant changes in volume based on time of day, news, etc. Last night at 1:00am EDT, it was trickling. Before getting to the office it was still slow. Later, it drastically picked up. I’m getting metrics now and will share them tomorrow.

Our company president, @cart, supplied me with Steve Gillmor’s “Swarmtracking” this morning. Steve has a very similar approach but instead of using a Jabber client he uses the built in GMail web app and has search criteria. His article describes some good methods for tuning and searching, but the methods are distracting and require action (clicks). I also disagree with comparing this to a tracking system. One can use it that way, but it’s so much more powerful as a system for being fed valuable information.

What is the flow?

Reading and consuming the flow is like streaming a Google Search of the latest happenings that relate to you. Imagine a constant stream of somewhat relevant information. You scan as links and tidbits pass by. When something catches your eye, you click a link or respond with insight. Depending on one’s popularity, the flow splashes, much like a rock tossed in a river. One can see multiple splashes as multiple topics hit your flow at the same time.

The “Replies” page on Twitter.com works as an automatic net so I can listen to anyone speaking directly to me. It’s an automatic net and no further filtering is needed.

Unlike an RSS reader, this is real-time. My preference is to have an RSS reader open in 3/4 of my monitor and the flow open in the other 1/4. It’s immersion.

Additional thoughts and how-to (after the jump):

The tools I’ve been using are the twitter.com web site, Quotably.com, Adium as an XMPP/Jabber client, and email.

I use Twitter’s site for locating friends. I’m at the point where I’m almost ready to write my own API wrapper since their AJAX for managing friend additions and updating settings are buggy…….. <geek-speek>My dev team implemented a three-peat system at iofy for AJAX calls to avoid these bugs… AJAX calls for data frequently fail. I think Twitter just bombs out after a single failed try</geek-speek>. Their system would be more reliable with our approach and I wouldn’t have had to double and triple add people (sorry to those that received multiple add notices).

Adium is wonderful for reliably rendering the flow. You need to have a very easy to read font and have the updates spaced logically to differentiate them. Any more updates than present and it will be mandatory to have smooth scrolling. As of yet I haven’t found a smooth scrolling message plugin – please leave a link in the comments if you know of one.

My follower notifications have significantly gone up since describing this transition. Whenever I receive one I click the link to view the Twitter page. If they’re interesting and intelligent, I add them.

The iPhone is usable as a replies mechanism by using Quotably.com. I hope they’ll create an iPhone enhanced version soon.

Some utilities I want and we’re sure to see soon for flow management (hint, start writing these folks…):

• Powerful Twitter contact management and connection utilities.
• Twitter specific XMPP client. This should have automatic highlighting/tracking of replies, smooth scrolling, and a rating system for your users.

Lastly, the ease of finding intelligent people seems to be diminishing. I’m far from having a hard time discovering the new, but it takes more effort. This also could be because I’ve been become more selective as I discover the precise types of personalities I want to mix in.

A couple days ago, after months of thinking about how to consume more information, I was inspired by Scoble’s post to switch off of a standard HTTP Twitter API polling application (Twitterific) and move to a Jabber based client (Adium). It has been an amazing discovery.

Initially, and until yesterday, I was using Twitterific to read posts from ~100 friends. I had SMS updates coming in to the iPhone for friends beyond the normal scope of Internet friendship (wife, co-workers, family). I bumped my friend count up to ~500 before my first flow entry last night

I picked these friends by viewing the friends of some of my other intelligent friends. If I found the last 20 posts from a friend in their list to be interesting and smart, I added that person as a friend of mine. If I found that friend to be exceptionally intelligent, I would review their friends and do the same process to find more. A tree diagram for contact spread would be very interesting!

500 friends created a slow flow in Adium (Jabber client). Today I followed the same process of friend finding and upped the count to 1,100. It seems intelligent people keep intelligent company (thank goodness!) and locating other intelligent Twitterers is not terribly difficult.

The flow speed at 1,100 is roughly 100 updates per 10 minutes (1 tweet per 6 seconds). Sometimes it gets much faster, but it’s easily manageable. With an approximate average of 100 characters per tweet and an average word length of 5 characters, this translates to 200 words per minute. At this point it is at a speed where one could read every post if they weren’t focused on other things, but more is tolerable.

I’m looking to have a flow that is well beyond fully readable. It’s supposed to be a river. I’m guessing this will be in the 5,000 to 10,000 friend range, but as I adapt it should grow. I’ll be growing my group of friends by at least 500 per day for the next X days to see how this works out.

I’m way beyond the point where I can pick out closely related friend’s tweets from the flow without software assistance. This also means it’s impossible to re-route the updates to a phone when away (my wife is happy about this ;). My solution has been to create a second account used only for following family and co-workers. My updates are still sent from the main sol account.

A latent side-effect of making all these new friends and finding all these smart people has been that they (likely, you) want to follow me too. Approximately 1/4 to 1/3 of the people I’ve followed return the favor and follow me. If you’re in to marketing don’t count on this lasting – I’m sure unscrupulous groups will use this against us and we’ll get a lot more careful in who we befriend.

For now, for those I’m connecting with, it’s a pleasure to meet you and thank you for making us all smarter.

Most of you know I rarely go out of my way to publicly voice such a negative opinion as I’m about to issue. Especially against a company for which: a) I hold stock, and b) I believe is one of the best large companies in Silicon Valley.

Today I signed up for Yahoo! Merchant Services for my father’s HeartsongStudios.com (a small time marimba making studio in Northern Cali). I’ve used Y!’s store system with partner sites at iofy, such as TheLanguageStop.com (a foreign language and ELT/ESL specialty store). I like Yahoo!’s store product and recommend it to others.

The signup process was a piece of cake. Zipped through the steps until the moment after my credit card was processed. At that point the added Security Key was requested. Since no security key had been initiated for the account, I was asked for information to generate a new one.

• First question: “What is your name?” – duhhh…
• Second question, “When is your birthday?” – better, but easily available on Facebook and elsewhere.
• Third question: “What is your favorite city?” – I don’t remember, I’ll put in my hometown.

The third answer was wrong. I’ve had my Y! account almost as long as Y! has been in business. It’s probably a secret question I set a long time ago. Getting the third question wrong one time locked me out of merchant services and prompted to call Y!’s security team. Fine.

The wait time was minimal on the phone. As soon as a Y! human was on the line things went downhill. Here is an almost exact transcript of the conversation which took place. Names of people and places are replaced so you don’t get any ideas for h4c|<ing me, and so Y! doesn’t discipline the rep without learning more:

Mindy: “Hello, this is Mindy with Yahoo!’s security team, may I have your name?”

Me: “Sol Young.”

Mindy: “May I call you by your first name?”

Me: “Sure.”

Mindy: “How can I help you Sol?”

Me: “I was generating my security key and was locked out when I couldn’t answer my favorite city. Can we get it straightened out?”

Mindy: “Sure, what is your name?”

Me: “Sol Young.”

Mindy: “And when is your birthday?”

Me: “December 31st, 1976.”

Mindy: “And what is your favorite city?”

Me: “I don’t remember my favorite city. Can I prove my identity in some other way?”

Mindy: “No sir, you must answer the three questions in order to get your security key. Your name, your birthday, and your favorite city. Do you remember your favorite city?”

Me: “Bahrain?”

Mindy: “No.”

Me: “Jakarta? Cabo? Honolulu?”

Mindy: “No. No. No.”

Me: “Prague? London? Amsterdam? Montreal? New York? San Francisco? Portland?”

Mindy: “No. No. No. No. No. No. No.”

Me: “Bangladesh? Saint Petersburg? Miami? Bizmark? Copenhagen? Frankfurt? Kiev? New Orleans? La Quinta? Oklahoma City? Sacramento? Rotterdam? Lincoln? Mount Shasta? Juno? Plymouth? Jacksonville?”

Mindy: “No. No. No. No. No. No. No. No. No. No. No. No. No. No. No. No. No.”

Me: “I can tell you every detail of my personal preferences for every Yahoo! service. I could tell you about the series of photographs in my Flickr account which are labeled as private. I can give you my credit card numbers and more. Isn’t this a little ridiculous?”

Mindy: “No sir, we can not validate by those methods. If you would like we can escalate your request to the higher levels of our security team. They will be able to get back to you within 3 to 5 business days…”

Me: “Three to five days?”

Mindy: “Yes.”

Me: “That’s a long time. Yahoo! is an Internet company, what’s up with that?”

Mindy: “No, Yahoo! is not an Internet company.”

Me: “Sure it is. It’s one of the largest in Silicon Valley.”

Mindy: “Yahoo! is not an Internet company. I can escalate your request?”

Me: “Do I have a choice?”

Mindy: “Not unless you can remember your favorite city. Can I get your phone number and an email address which is not your Yahoo! email address?”

Me: “215-…-…., and yahoo {4t} solyoung.com.”

Mindy: “I’m going to need another email address which isn’t connected to your Yahoo! account.”

Me: “Ok, I didn’t realize that was connected to my Yahoo! account. You can use yahoo2 {4t} solyoung.com.”

Mindy: “Sir?…”

Me: “Sorry, yahoo3 {4t} solyoung.com, yahoo4 {4t} solyoung.com, yahoo5 {4t} solyoung.com. Any of those would be fine.”

I love Yahoo! as a company. You’ll hear me frequently talking them up with friends and collegues and I own Y! stock. Y!’s strength is in their agility and ingenuity. This kind of lousy experience is the kind of thing which brings a company to its knees. Every level of an organization must understand how they affect and provide for their customers.

Yesterday I asked the question, “Random House DRM-free a hoax?“ The question was based on Cory Doctorow’s post announcing a big move by Random House towards DRM-free MP3 audiobooks. The PDF on his site links to a letter by Madeline McIntosh detailing the move to Random House’s partners.

Since my post both Cory and Madeline have confirmed the validity of the letter. Thank you to both for following up and answering the question.

I switched from solyoung to sol. Easier to remember and less to type (special thanks to the Twitter guys for help with that.)

Each message on Twitter is limited to 140 characters. As of yet there isn’t a Twitter application which handles the @user feature. Thus, a response to a longer name both costs time and characters. Another Twitterer I follow (you should too, he’ll change your life) is braverydanger. That’s thirteen characters (or fifteen including the @ and a space.) A response to jack or iofy with the @user feature costs six total characters, allowing 6.7% more room for a response.

This becomes even more important on a mobile phone when typing the extra characters could cost an additional twenty or more seconds (assuming a typical numeric keypad w/out T9 input.)

The switch meant losing all my previous followers (name changes are bad news for brand recognition.) It also meant getting my tweets over to the new account. Both are worth it since I’m young in the game of blogging.

(note: Twitter’s API saved the day. To copy the tweets from the old account to the new account I screen-scraped the old posts and wrote a shell script that imported the scraped posts in reverse order with do/curl/while. Fifteen minutes of coding.)

Now… If only the guys at sol.com would let me pick up that domain for less than the quarter million they quoted last time ;)